Free Ground Shipping in the lower 48 states nationwide.
Priority Shipping anywhere in the US for a flat fee of $4.99. (Includes HI, AK)
Ground Shipping orders are processed within 24-48 hours. (Excluding weekends and holidays) After receiving your order confirmation email, please allow 5 business days to receive your order. Once your order has shipped, you will be notified via email with a tracking number.
Priority Mail orders are shipped within 24 hours (excluding weekends and holidays) and received within 2-3 business days. Once your order has shipped, you will be notified via email with a tracking number.
Read full Policy here
ALL NATURAL INSECT REPELLENT - FREE GROUND SHIPPING
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require the order number as proof of purchase. There are certain situations where only partial refunds are granted. (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Carpe' Insectae LLC, 1565 Monroe Tpk. Unit GL-2, Monroe, CT 06468.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.